Auraveil Creative

Digital Product & Refund Policy

Effective October 2, 2026

Before generation begins

If you purchased accidentally and have not generated any scene, contact us promptly. We will review the request under Paddle's buyer terms and applicable consumer law.

Technical failure

If a verified purchase cannot produce the promised five scenes because of a service failure, contact support with the purchase email and a description of the problem. We may restore the unused scenes, replace the adventure, or arrange a refund as appropriate.

Generated content

Because each chronicle is personalized and generated on demand, dissatisfaction with a particular creative direction is not normally grounds for a refund after substantial generation has occurred. This does not limit rights provided by applicable law.

Request help

Email support@auraveilcreative.com. Paddle may send receipts and handle eligible refunds as merchant of record.